Dedicated service to our customers
- 08 - 12 - 2020
- By Sharp Instincts
Our customers are at the heart of our operations. All our technicians have the passion to provide a speedy and comprehensive resolution to our customers’ plumbing and gas fitting requirements. We understand it can be difficult having to deal with, for example, a leaking tap, a non-functioning gas stove or a hot water system that will not heat up the water to the desired temperature. Whatever your plumbing or gas-fitting concern might be, our team is qualified and experienced to diagnose the issue, suggest options to resolve the issue and implement the agreed solution at a time that suits you and at a cost that is within your budget.
We are committed to providing the best plumbing and gas fitting services to our customers. We are proud to have been recognised for our dedicated service by being shortlisted as a finalist for the mybusiness Awards 2020 in the B2C Services Business of the Year, Customer Service Experience of the Year, and Trades Business of the Year categories. We are truly honoured to have qualified as a finalist for our leading services to both our residential and small business customers across three categories. Given the ups and downs of 2020, with COVID-19 dominating most of the year, we are thankful to our customers for keeping us in mind and reaching out when they have needed help. This has assisted us to support our business and to continue offering the best services we can.
It has always been our mission to provide quality services at affordable prices. We believe this provides confidence to our community that we are a service provider that puts customers first. Our business model focuses on helping our customers receive cost-effective solutions to their plumbing and gas-fitting requirements. Our talented team are highly skilled and experienced so they can quickly diagnose a problem, obtain the right parts and resolve the issue without any fuss. In addition, if our customers require a new installation or an upgrade, we know exactly what to do so that you have peace of mind that the work has been completed effectively and to your satisfaction.
Recognition as a finalist will only drive us to work even harder for our customers. It is our goal to help as many customers as possible, especially during the aftermath of the events this year which have taken a toll on most people. Our committed and hard working team are available to support you when you need a repair, installation, upgrade, opinion, assessment or other plumbing or gas fitting activity. We will work closely with you to present as many options as possible so that you can make an informed decision in accordance with your expectations, timelines and budget. It is always our goal to achieve the best outcome for you, and if you need further explanation about a plumbing or gas fitting issue, do not hesitate to ask us for advice.
At Heritage Plumbing Group we are a full-service plumbing and gas-fitting business offering residential and enterprise customers the opportunity to receive expert and innovative solutions for their water and gas services. Our team is trained to provide the best solution to any plumbing or gas fitting issue you might have. We provide a rapid response on all emergency work too, meaning that when you need a professional Melbourne plumber for an urgent job, we attend to the situation and make sure it’s handled to your satisfaction and meets the highest possible safety standards. Our work is conducted in accordance with applicable building and plumbing codes.
If you require any further information about our plumbing or gas fitting services, give us a call on (03) 9498 0458.