Awards & Recognitions

Heritage Plumbing Group is proud to be a recipient of the Australian Enterprise Award 2020 from APAC Insider. APAC Insider is a digital publication established in 2015 to serve the economies in the Asia Pacific region. Given Australia is a strong economy in the region, APAC Insider promotes businesses that serve an important function and shares tips and tricks to lead successful businesses and design progressive industries.

The Enterprise Award recognises enterprises that play a pivotal role to help support the Australian community and economy in general. It showcases business efforts that should be followed by others and recognises business practices that achieve a positive outcome for society. Australia’s economy is strengthened by the businesses that play an important role in offering necessary services to the community.

Heritage Plumbing Group has been recognised for offering valuable services in Australia. We are thrilled to be recognised for this award and thank those who nominated us. The criteria used by APAC Insider to assess nominations include business performance, longevity, diversification, growth (either sustained or rapid), significant innovations and feedback from stakeholders.

Heritage Plumbing Group has taken the ‘Most Trusted Local Plumbing Company – Melbourne 2020’ award from APAC Insider. This award recognises local plumbing companies throughout Australia that have developed amazing rapport with customers and are trusted plumbing service providers in the community. While many plumbing businesses exist, our point of difference is to ensure that our customers feel confident in engaging us.
Our approach to scoping and performing our work is to understand the customer’s concerns, discuss the available options and to find a solution that suits the customer’s needs, timeframe and budget. We recognise that these aspects of our approach build trust in the community and enable our customers to engage us without worrying about overcharging or lack of transparency. With open communication about the plumbing matter, we help our customers rectify the issue effectively before it escalates.

Our team work hard to develop their skills, stay up to date with plumbing standards and implement new techniques to complete the job better. This approach to the plumbing trade helps to position us as a professional, expert and reliable plumbing business that is aware of recognised and leading practices and procedures. Our customers feel comfortable engaging us because we take pride in the work we complete.

Heritage Plumbing Group has been recognised by ServiceSeeking.com.au as a Top Business in 2020. ServiceSeeking.com.au helps businesses promote their services to consumers who need tasks to be completed. Their website and mobile application make it easy to find trade businesses in Victoria who have the right skills, qualifications and experience.

This award is a remarkable achievement for us and recognises the value that we provide to our customers. We thank all users for taking the time to use ServiceSeeking.com.au to find trades for their jobs and for making the effort to engage with us when we respond with a quotation. Out of the 180,000 businesses registered on ServiceSeeking.com.au, we are proud to have been recognised as a leader in the plumbing and gas-fitting industries.

We value the importance of our relationships with our customers and the ServiceSeeking.com.au platform helps us to connect better with them. We are thrilled that our local community in Victoria values our services and continues to choose us for their plumbing and gas-fitting requirements. We will continue to expand and innovate our services to meet the requirements of our customers.

Heritage Plumbing Group has been shortlisted as a finalist for the mybusiness Awards 2020 in the B2C Services Business of the Year, Customer Service Experience of the Year, and Trades Business of the Year categories. We are proud to have made it this far given the year we have all experienced. We are thankful to our clients for continuing to support us.

As a full-service plumbing and gas-fitting business, we know how important it is for our client’s water and gas services to be functioning effectively and to receive tailored, comprehensive and dedicated advice and support at any time of the day.

Heritage Plumbing Group won the Word of Mouth Service Award 2018 for positive customer reviews in response to outstanding services provided in the community. Members from the community use Word of Mouth to find local service providers across a range of industries, including plumbing and gas fitting. Businesses that provide customers with services may request them to provide an online review to help the community members make a more informed decision before committing to a particular business.

To receive a Word of Mouth Service Award, the criteria includes:

• a minimum number of 4 or 5 star reviews entered during the year from Word of Mouth members;

• more than 90% of the reviews being positive; and

• the absence of any unscrupulous activity associated with the business account.

Word of Mouth takes great care to award businesses based on honest reviews. They acknowledge that  less than 5% of all businesses listed on Word of Mouth qualify for the award. The team at Heritage Plumbing Group are proud to receive the award in recognition of the hard work provided by team members and the dedication to resolving the customer’s plumbing or gas fitting concern without delay or additional costs.