Awards & Recognitions

Heritage Plumbing has upheld its reputation as one of Melbourne’s highest quality providers of all things plumbing and gas fitting with yet another award nomination in the bank.

We have been nominated as one of the finalists for the Australian Small Business Champions Award in the Plumbing Services category, following another stellar year of service for our clients and customers.

Not even the persistent lockdowns and COVID19 restrictions across Melbourne and Victoria could stop Heritage Plumbing, as our commitment to customer service, our people and the local economy shone through.

The Australian Small Business Champion Awards is a prominent and comprehensive programme that helps and recognises small companies all throughout the country.

The awards aim to recognise the hard work that company owners put into the local community in creating jobs for millions of Australians, as well as their contribution to the Australian economy, by providing a unique chance to showcase Australia’s most exceptional small companies.

Corporate LiveWire has identified Heritage Plumbing Group as one of the pioneers, ground-breakers, trailblazers and out-of-the-box thinkers of the corporate world for the Innovation & Excellence Awards 2021.

Having changed the world in some way, both in large and small quantities by creating new technologies, setting new trends and evolving industry standards, the judges at Corporate LiveWire have taken multiple aspects of success into account when choosing their winners, which range from marketing strategies to eye-opening insights.

Heritage Plumbing Group has been awarded the 2021 Australian Achiever Awards in Excellence in Customer Service.

Heritage Plumbing Group has achieved over 97.46% overall satisfaction for their customer service delivery this year and are committed to customer service excellence.

Australian Achiever is an independent body responsible for creating a standardised, reliable, and methodical accreditation system to assess and reward remarkable customer service within Australia’s small and medium business community.

The Australian Achiever Awards was created to give businesses an unbiased and quantifiable way to be recognised for remarkable customer service commitment they encourage, recognise and promote excellence in customer service for all different types of business.

This award provides us further motivation to strive for providing quality and cost-effective solutions to our customers for their plumbing and gas-fitting requirements. We will continue to follow our customer-first approach to bring them the best services at affordable prices.

Heritage Plumbing Group is proud to be a recipient of the Australian Enterprise Award 2021 from APAC Insider. APAC Insider is a digital publication established in 2015 to serve the economies in the Asia Pacific region. Given Australia is a strong economy in the region, APAC Insider promotes businesses that serve an important function and shares tips and tricks to lead successful businesses and design progressive industries.

The Enterprise Award recognises enterprises that play a pivotal role to help support the Australian community and economy in general. It showcases business efforts that should be followed by others and recognises business practices that achieve a positive outcome for society. Australia’s economy is strengthened by the businesses that play an important role in offering necessary services to the community.

Heritage Plumbing Group has been recognised for offering valuable services in Australia. We are thrilled to be recognised for this award and thank those who nominated us. The criteria used by APAC Insider to assess nominations include business performance, longevity, diversification, growth (either sustained or rapid), significant innovations and feedback from stakeholders.

Heritage Plumbing Group has been shortlisted as a finalist for the MyBusiness Awards 2020 in the Trades Business of the Year category.

It has always been our mission to provide quality services at affordable prices. We believe this provides confidence to our community that we are a service provider that puts customers first. Our business model focuses on helping our customers receive cost-effective solutions to their plumbing and gas-fitting requirements.

Heritage Plumbing Group has been shortlisted as a finalist for the MyBusiness Awards 2020 in the Customer Service Experience of the Year.

We are committed to providing the best plumbing and gas fitting services to our customers. We are proud to have been recognised for our dedicated service by being shortlisted as a finalist for the MyBusiness Awards 2020 in the Customer Service Experience of the Year category. We are truly honoured to have qualified as a finalist for our leading services to both our residential and small business customers.

Heritage Plumbing Group has been shortlisted as a finalist for the MyBusiness Awards 2020 in the B2C Services Business of the Year, Customer Service Experience of the Year, and Trades Business of the Year categories. We are proud to have made it this far given the year we have all experienced. We are thankful to our clients for continuing to support us.

As a full-service plumbing and gas-fitting business, we know how important it is for our client’s water and gas services to be functioning effectively and to receive tailored, comprehensive and dedicated advice and support at any time of the day.

Heritage Plumbing Group is proud to be a recipient of the Australian Enterprise Award 2020 from APAC Insider. APAC Insider is a digital publication established in 2015 to serve the economies in the Asia Pacific region. Given Australia is a strong economy in the region, APAC Insider promotes businesses that serve an important function and shares tips and tricks to lead successful businesses and design progressive industries.

The Enterprise Award recognises enterprises that play a pivotal role to help support the Australian community and economy in general. It showcases business efforts that should be followed by others and recognises business practices that achieve a positive outcome for society. Australia’s economy is strengthened by the businesses that play an important role in offering necessary services to the community.

Heritage Plumbing Group has been recognised for offering valuable services in Australia. We are thrilled to be recognised for this award and thank those who nominated us. The criteria used by APAC Insider to assess nominations include business performance, longevity, diversification, growth (either sustained or rapid), significant innovations and feedback from stakeholders.

Heritage Plumbing Group has taken the ‘Most Trusted Local Plumbing Company – Melbourne 2020’ award from APAC Insider. This award recognises local plumbing companies throughout Australia that have developed amazing rapport with customers and are trusted plumbing service providers in the community. While many plumbing businesses exist, our point of difference is to ensure that our customers feel confident in engaging us.
Our approach to scoping and performing our work is to understand the customer’s concerns, discuss the available options and to find a solution that suits the customer’s needs, timeframe and budget. We recognise that these aspects of our approach build trust in the community and enable our customers to engage us without worrying about overcharging or lack of transparency. With open communication about the plumbing matter, we help our customers rectify the issue effectively before it escalates.

Our team work hard to develop their skills, stay up to date with plumbing standards and implement new techniques to complete the job better. This approach to the plumbing trade helps to position us as a professional, expert and reliable plumbing business that is aware of recognised and leading practices and procedures. Our customers feel comfortable engaging us because we take pride in the work we complete.

Heritage Plumbing Group has been recognised by ServiceSeeking.com.au as a Top Business in 2020. ServiceSeeking.com.au helps businesses promote their services to consumers who need tasks to be completed. Their website and mobile application make it easy to find trade businesses in Victoria who have the right skills, qualifications and experience.

This award is a remarkable achievement for us and recognises the value that we provide to our customers. We thank all users for taking the time to use ServiceSeeking.com.au to find trades for their jobs and for making the effort to engage with us when we respond with a quotation. Out of the 180,000 businesses registered on ServiceSeeking.com.au, we are proud to have been recognised as a leader in the plumbing and gas-fitting industries.

We value the importance of our relationships with our customers and the ServiceSeeking.com.au platform helps us to connect better with them. We are thrilled that our local community in Victoria values our services and continues to choose us for their plumbing and gas-fitting requirements. We will continue to expand and innovate our services to meet the requirements of our customers.

Heritage Plumbing Group won the Word of Mouth Service Award 2018 for positive customer reviews in response to outstanding services provided in the community. Members from the community use Word of Mouth to find local service providers across a range of industries, including plumbing and gas fitting. Businesses that provide customers with services may request them to provide an online review to help the community members make a more informed decision before committing to a particular business.

To receive a Word of Mouth Service Award, the criteria includes:

• a minimum number of 4 or 5 star reviews entered during the year from Word of Mouth members;

• more than 90% of the reviews being positive; and

• the absence of any unscrupulous activity associated with the business account.

Word of Mouth takes great care to award businesses based on honest reviews. They acknowledge that  less than 5% of all businesses listed on Word of Mouth qualify for the award. The team at Heritage Plumbing Group are proud to receive the award in recognition of the hard work provided by team members and the dedication to resolving the customer’s plumbing or gas fitting concern without delay or additional costs.