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FAQs

Need Answers? We’ve Got You Covered!

Need Answers?
We've Got You Covered!

Which areas do you service?
Can you fix blocked drains on the spot?
Do you provide 24/7 emergency plumbing in Melbourne?
What hot water systems can you repair or install?
Are your plumbers licensed and insured?
How do I book a plumber?

General FAQs

General Plumbing Services

We handle all areas of plumbing including residential, commercial and industrial works. From blocked drains, hot water systems and leak detection through to roofing, guttering, gas fitting and large-scale construction, our experienced team is equipped for jobs of every size across Melbourne. See all full services list here.

Yes. Our plumbers are fully licensed and insured in accordance with the Building & Plumbing Commission (BPC). We comply with Melbourne’s strict regulations and carry out all work to Australian Standards, so you know your property is in the safest hands.

Absolutely. We manage everything from private homes and apartments through to retail outlets, schools, shopping centres and industrial facilities. Each job is approached with the same care and expertise, no matter how big or small.

Quotes & Pricing

Simply call our office or submit a request through our contact form. Provide as much detail as possible about the issue, and our team will advise whether a site visit is needed before preparing your tailored quote.

Yes. We offer free, no-obligation quotes for standard plumbing works.

We believe in transparency. Before starting any job, we’ll explain what’s required and outline the likely costs involved. For larger projects we also provide detailed quotes so you can make informed decisions with confidence.

Appointments & Availability

We always aim to provide timely service. While availability depends on current bookings, we prioritise urgent jobs and arrange visits as soon as possible. Our team will confirm the timeframe when you book so you know what to expect.

We recommend someone be present to provide access and discuss the work. If that’s not possible, arrangements can be made in advance to ensure the job is carried out smoothly and safely.

Our plumbers are based in Reservoir and cover all of Melbourne and surrounding suburbs. From inner-city apartments to large-scale industrial sites, we have the capability to manage projects right across the metro region. View the areas we service for more information.

Workmanship & Guarantees

Yes. All work comes with a workmanship guarantee. We take pride in delivering long-lasting solutions and will return promptly if there are any issues after a job is completed.

Services FAQs

Emergency Plumbing

You can contact us any time if a plumbing issue arises. Calls are always answered and details passed directly to our team so the issue can be dealt with as soon as possible. We frequently assist with urgent situations such as burst pipes, gas concerns and severe blockages.

Emergencies usually include burst pipes, overflowing drains, blocked toilets, sewage backups, gas leaks and hot water system breakdowns. If you’re unsure whether your situation is urgent, give us a call and we’ll guide you on the best next step.

Hot Water Systems

Yes. We repair, service and install all major hot water units, including gas, electric, solar and heat pump systems. Whether it’s a small household replacement or a commercial hot water bank, we’ll ensure your property has reliable hot water again.

If your unit is leaking, inconsistent in temperature, rusting, or more than 10 years old, it may be nearing the end of its life. Our plumbers can inspect your system and recommend whether a repair or replacement is the most cost-effective option.

Blocked Drains

Drains often clog due to tree roots, grease, food scraps, hair, or broken pipework. Over time, these issues can lead to slow draining water or complete blockages. Our plumbers use advanced equipment to identify and fix the cause.

We use CCTV drain cameras to pinpoint the blockage, and high-pressure water jetting to safely remove debris and roots. If damage is found, we can repair or reline the pipes to prevent recurring issues.

Gas Plumbing & Safety

If you notice a gas smell, turn off appliances and the gas supply at the meter if safe to do so, then call us immediately. We’ll arrange a licensed plumber to test, locate and repair the leak to keep your property safe.

Yes. We can install and connect stoves, ovens, cooktops, heaters and outdoor BBQs. Our licensed gas fitters ensure everything is fitted safely and in line with BCP regulations.

Roofing & Guttering

Yes. We repair roof leaks, damaged flashings, valley gutters and storm-damaged sections. We also carry out scheduled roof and gutter maintenance to prevent leaks before they start.

We provide re-roofing services across Melbourne, including asbestos to Colorbond conversions, metal roofing, and tile to metal upgrades. Our team handles everything from small homes to large commercial sites.

Yes. We clean, repair and replace gutters and downpipes, including custom gutter profiles. Keeping gutters clear helps prevent overflows, leaks and water damage to your home.