15 Things to Consider Before Hiring an Emergency Plumber in Melbourne

15 Things to Consider Before Hiring an Emergency Plumber in Melbourne

  • News
  • 24 - 01 - 2019
  • By Heritage Plumbing
15 Things to Consider Before Hiring an Emergency Plumber in Melbourne

Before bringing a professional plumber on board in Melbourne, it’s important to find out as much information about the plumber as possible beforehand. Particularly when you’ve been faced with an emergency plumbing problem, that’s the time to be sure about who you are working with beforehand. If you’re concerned about what you should do prior to hiring a plumber, here are 15 things you should consider before hiring an emergency plumber in Melbourne.

1. How much will it cost?

One of the first questions that come to mind when you’re in need of a plumber to resolve an emergency plumbing issue is the price. This is of great concern because not only do plumbers charge for the regular services performed, but they also add on extra service fees to respond to emergencies. However, if you establish a relationship with the plumber beforehand,  it will be much easier to negotiate a fee before the emergency occurs.

2. How much experience do they have?

Some plumbers work with other subcontractors who have specialties in other areas. You’ll want to find out if the plumber that will be providing services to your home or office is the one that has the experience to carry out your specific job. Otherwise, additional time and cost could be spent to complete your proposed plumbing job.

In addition to that, it’s important to know the availability of the plumber who will be performing the actual job as well.

3. Have they done the specific job before?

Lots of plumbers claim to have provided plumbing services for many years. However, it’s important to find out exactly what type of services they’ve provided in the past and if they can handle the kind of services you need. Obtaining this information beforehand can save you a lot of time and money.

4. Are they licensed?

Believe it or not, not all plumbers take the time to become licensed. This is another important question that you should ask a plumber before bringing them onboard.

Having a plumbing license gives you comfort that the plumber has gone through the proper training channels to learn about the various plumbing emergencies that homeowners and business owners can experience in Melbourne. In addition, plumbers that have an updated license also indicate that they are fully aware of the most recent plumbing codes that are prescribed in Melbourne.

5. Is cleanup included?

Some plumbing jobs are a lot larger than others. As a result, some require more material and consequently leave a larger mess that needs to be cleaned up afterward. It’s important to find out from plumbers – preferably before the job starts – if they are responsible for cleaning up any mess that they create while performing plumbing services. You’ll be surprised at how many plumbers leave their work area uncleaned.

6. How much time does the job require?

Most smaller plumbing jobs, although it could be an emergency situation, do not require as much time as others. However, it’s a good idea to find out in advance how long a proposed project may take. Especially, if you’re paying a plumber by the hour for his services.

7. Level of professionalism?

Being a professional on the job is very important at all times. In today’s social media and customer review environment, many satisfied and unsatisfied customers do leave reviews about their contractor’s performance online for the public to read.

You should be able to detect whether a plumber is professional before you bring him on board based on how he responds to your questions, the timeliness of his services provided, whether or not he can provide references along with other common factors that suggest you’re dealing with a professional tradesperson. For example, a professional plumber should not be reluctant to pass along previous references from other jobs or provide you with a copy of their insurance cover.

8. Materials used for repairs

In almost all cases, a plumber will need additional supplies and material to complete your plumbing job. Especially if the job involves an emergency, you can almost bet that there will be a need for additional supplies. If this is the case, you should find out from the plumber what type of materials are needed and how much the additional costs will be.

9. Do they have insurance?

According to the laws in Melbourne, all plumbers that practice should have appropriate insurance cover to be compliant. This is another question that you should ask the plumber before bringing him or her onboard.

There are times when mistakes are made by professionals. Should a mistake take place, costly mistakes can be covered by the plumber’s insurance policy. If the plumber that you decide to hire cannot provide you with proof of active and valid insurance cover, then you should consider hiring a different plumber.

10. Do they provide a guarantee/warranty?

Despite most plumber’s best effort’s, there are times when errors take place and the job is not performed 100% to plan. When this takes place, to avoid paying for the same work twice, it’s important to ask plumbers if they guarantee their work. Especially if they are installing new pipes, water heaters or other major equipment that should typically last for a certain period of time.

Plumbers who guarantee their work usually include a clause stating that they will repair any additional damages that take place within a 30, 60, or 90 day period free of charge. Plumbers who cannot guarantee their work in this way should be considered a risk.

11. How quickly can they respond?

If you’re faced with a plumbing emergency, you should not hire a plumber who has time management issues. Before hiring a plumber, be sure to ask him how quickly he can respond to the emergency plumbing problem in advance.

12. Do they have the permits needed to get the job done?

Because some plumbing jobs are much more involved than others, certain permits are required in addition to certain licenses. Be sure to find out if the plumber you plan to hire already has the necessary permits from regulatory and like bodies to fully perform the task at hand.

13. What do their reviews say?

With the power of the internet, consumers can perform their research to find out more about the plumber they are planning to hire at their convenience. Simply visit the plumber’s website or advertisement to check out the reviews. This will allow you to determine whether or not you are bringing on a professional plumber that provides quality plumbing services.

14. Location

Identifying plumbers within your local area will prove to be a lot more convenient for you as opposed to hiring someone who is based far away. When you’re faced with an emergency, you need a plumber who can respond in a timely manner. A plumber that is located in your geographical area will be of greater value.

15. Types of plumbing services

It’s difficult to know what type of emergency plumbing problems you may be faced with. That’s why it’s important to find out from your plumber what type of services they provide in advance. You could be faced with a wide range of issues, and hiring a plumber who offers a variety of service areas will prove to be much more beneficial to you should you require emergency plumbing services unexpectedly.

To sum up, when approaching plumbers, act politely and ask them these questions to let them know that your intent is to establish a positive working relationship.

It’s also good to reassure them that as a consumer, your only intent is to perform your necessary due diligence as any concerned and responsible consumer would do before hiring a contractor.

To learn more about what you should consider prior to hiring a plumber, contact Heritage Plumbing today and one of our experts will be more than happy to assist. Call us on 03 9498 0458 to learn more.

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2 Replies to “15 Things to Consider Before Hiring an Emergency Plumber in Melbourne”

  1. Very useful tips to consider before hiring an emergency plumber. The key things are the cost and the turnaround time.

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